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FAQ
Can I book the Ivy House for short breaks?
Yes, this is possible outside of the period 1st July - 31st August, depending on other bookings - it is always worth giving us a call.
The rate charges will be the weekly rate divided by 7 multiplied by the number of nights you require + 15%.
We do not take bookings for less than 3 nights.
Can I book the Ivy House for a long letting period?
Again, this may be possible although the longest booking period we will ever consider is 3 months.
Preferential rates will be given to customers booking in blocks of 4 consecutive weeks or more.
Enquire for details.
What time will my holiday start?
The keys will not available until 5.30pm on the day of your arrival.
My plane/train/ferry crossing is very early - can I gain access any earlier?
Our cleaning and gardening staff have very tight turn-around times so usually this will not be possible. However, it is always worth telephoning our housekeeping staff to ask - if the house is unoccupied the week before your arrival you may be lucky!
What time do I have to leave the Ivy House on the last day of my holiday?
We would ask you to vacate the property no later than 11.30am. Sometimes it is possible to negotiate a later
departure time but again, you would need to pre-arrange this with our housekeepers.
What is included in my holiday price?
Electricity and water costs are included in the price - there are no extra meters to feed. Also included are:
Pool towels (one per guest), bath & hand towels (one each per guest + extras in bathroom and toilet), tea towels, bath mats, and all bedlinen. Further details of the house and it's amenities can be found on this website.
I do not have regular access to the internet - how do I make my booking?
We can process your entire booking from enquiry through to final confirmation via post.
See our Bookings page for further information.
What should I do if I have a complaint?
In the unlikely event that you have a complaint please contact our housekeepers immediately so they can take remedial action.
If you are still not satisfied you can complain direct to the owner by post or email. Details can be obtained from our housekeepers.
When will my security deposit be returned to me?
Within 14 days of the end of your holiday providing the property is left in good order with no damage.
What should I do if something does get damaged or broken during my holiday?
In the case of minor breakages such as crockery, glasses etc please leave a note when you leave advising the housekeeper so that the items can be replaced from our stocks (we will not make any charge for minor breakages - accidents do happen!). Major breakages should be reported immediately to the housekeepers e.g. Furniture, windows, pool cover etc etc).
What should I do if something goes wrong in the house during my holiday?
Contact the housekeepers - they will arrange for a local tradesman to come out quickly and make the necesary repairs etc.
I cannot speak French what should I do if I have a serious problem or emergency whilst on holiday?
Our housekeepers speak French and will help you in any way they can, including making phone calls on your behalf.
I wish to pay for my holiday by cash or Western Union payment - is this possible?
Sorry, we only accept payment by credit/debit cards (via Paypal), or by personal cheque, or via internet bank transfer.
Can I pay my deposit, balance and security deposit in a currency other than sterling?
We also accept payment in euros.
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